Privacy Policy – Vertics Limo

1. Introduction

Welcome to Vertics Limo, a professional limousine business management system developed by Vertics Software, part of Trans Emirates Systems LLC (UAE).

This Privacy Policy describes how we collect, use, and protect personal information when users access or interact with the Vertics Limo mobile application (the “App”) and related services. By installing or using Vertics Limo, you consent to the collection and use of information as outlined in this policy.

2. Information We Collect

We collect information to provide reliable, secure, and efficient limousine management services.

a. Personal Information

• Name, mobile number, and email address
• Profile photo (optional)
• Company or organization name (for business users)

b. Operational Data

• Trip details, booking history, driver assignments
• Vehicle data, performance, and status
• Notifications, feedback, and service logs

c. Location Data

For driver and trip functionality, Vertics Limo collects real-time location data to:

• Track vehicles and trips
• Provide navigation and pickup/drop-off accuracy
• Ensure compliance with ITC and local transport authority requirements

Driver location tracking may continue in the background even when the app is closed, to support trip monitoring.

d. Device Information

• Device type, operating system, and version
• IP address and unique device identifiers
• App usage analytics and crash logs (for performance improvement)

3. How We Use the Information

We use collected data to:

• Manage trip booking, dispatch, and communication
• Track drivers and vehicles in real time
• Send notifications, alerts, and reminders
• Generate operational insights and reports
• Ensure ITC and regional regulatory compliance
• Improve app performance and user experience
• Provide customer and driver support

We do not sell or rent personal data to third parties.

4. Data Sharing and Disclosure

We may share limited data with:

• Authorized company administrators to manage operations
• Government and transport authorities (e.g., ITC), if required by law
• Service providers such as cloud hosting, SMS, and notification services (bound by confidentiality agreements)

All data is processed in accordance with UAE and international privacy standards.

5. Data Security

We implement industry-standard security practices, including:

• End-to-end encryption (HTTPS / SSL)
• Secure cloud hosting (UAE or approved regions)
• Access control and authentication for authorized users only

While we take every measure to protect your information, no system is 100% secure. Users share data at their own discretion.

6. Data Retention

We retain data only as long as required to:

• Provide services and fulfill legal obligations
• Maintain accurate business and compliance records

You may request data deletion or account removal by contacting support@verticslimo.com.

7. User Rights

You have the right to:

• Access, update, or correct your personal data
• Request deletion of your data or account
• Revoke consent for data processing (subject to app functionality)

Requests can be sent to support@verticslimo.com.

8. Children’s Privacy

Vertics Limo is intended for professional and business use only. We do not knowingly collect personal data from individuals under the age of 18.

9. Third-Party Services

The app may use trusted third-party SDKs or APIs (e.g., Google Maps, Firebase, Apple Push Notification Service) for functionality such as:

• Location tracking
• Push notifications
• Analytics and crash reporting

These providers may collect limited information under their own privacy policies.

10. International Data Transfers

All data is primarily stored in UAE-based or regionally compliant cloud servers. If international transfers occur, they comply with applicable data protection laws and secure transmission protocols.

11. Policy Updates

We may update this Privacy Policy periodically. The latest version will always be available on this page. Your continued use of Vertics Limo after any updates constitutes your acceptance of the revised policy.

12. Contact Us

For questions, concerns, or privacy-related requests: